Contents
Summary
Laradesk Helpdesk Ticketing System is a SaaS-ready PHP script designed to streamline customer support with multi-channel ticket management, agent roles, and automation tools. Perfect for developers, SaaS founders, and freelancers looking to build a professional helpdesk platform. Buy Laradesk on CodeCanyon.
What Is Laradesk Helpdesk Ticketing System?
Laradesk Helpdesk Ticketing System is a complete PHP-based solution that helps businesses manage customer support tickets efficiently. It offers a modern interface for agents and customers to communicate and resolve issues quickly.
Ideal for:
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SaaS founders creating helpdesk solutions
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Developers building customer support platforms
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Freelancers managing client queries
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Small to medium businesses needing ticket systems
Key Features of Laradesk Helpdesk Ticketing System
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Multi-channel ticket management (email, chat, etc.)
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User roles and agent assignment
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Automated ticket routing and SLA management
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Customer portal with ticket tracking
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Internal notes and attachments support
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Responsive and mobile-friendly UI
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Email notifications and alerts
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Detailed reporting and analytics
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API support for integrations
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Regular updates and support from developers
Pros and Cons
| Pros | Cons |
|---|---|
| Comprehensive ticket management features | Requires Laravel and PHP knowledge for setup |
| Clean and responsive interface | Hosting must support Laravel framework |
| Automation and SLA tools included | Customization may require developer skills |
| Multi-channel support (email, chat) | Some advanced features need configuration |
| Regular updates and active support | Setup can be technical for beginners |
Installation and Setup Guide
Installation Steps:
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Purchase and download Laradesk from CodeCanyon
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Upload the script files to Laravel-compatible hosting
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Configure
.envfile with database and mail server settings -
Run migrations and seeders (
php artisan migrate --seed) -
Set up user roles, departments, and ticket settings via the admin panel
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Customize email templates and notifications as needed
Requirements:
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PHP 8.0+
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MySQL 5.7+ or compatible database
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Laravel-compatible VPS or dedicated hosting recommended
👉 Access full documentation here
Pricing and License Options
| License Type | Use Case | Price |
|---|---|---|
| Regular License | Single project, no SaaS resale | $ — check latest price |
| Extended License | SaaS use or resale rights | $$ — check latest price |
👉 Buy Laradesk Helpdesk Ticketing System on CodeCanyon
Final Verdict – Is It Worth Buying?
Laradesk Helpdesk Ticketing System is a powerful SaaS-ready PHP script that offers all essential features for building a professional customer support platform. It is well-suited for developers and SaaS founders who want a scalable and efficient helpdesk solution.
While some Laravel experience is needed, the detailed documentation and active support make it manageable for freelancers and small teams.
✅ Ready to enhance your customer support? Buy Laradesk now on CodeCanyon
FAQs
1. Does Laradesk support email ticketing?
Yes, it supports multi-channel ticketing including email.
2. Can I assign tickets to specific agents?
Yes, it supports agent roles and ticket assignment.
3. What are the hosting requirements?
Requires PHP 8.0+, Laravel-compatible hosting, and MySQL 5.7+.
4. Is the script suitable for SaaS platforms?
Yes, it is designed to be SaaS-ready.
5. Does it include automation features?
Yes, SLA and ticket routing automation are included.
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