Summary
Ticksify is a modern customer support ticket system built with PHP, perfect for SaaS startups, agencies, and web applications. It includes multi-agent support, canned replies, email piping, and a responsive UI. 👉 Buy Ticksify on CodeCanyon
What Is Ticksify Customer Support Software?
Ticksify is a PHP-based support ticket system that helps businesses manage customer queries in an organized, professional way. It provides a complete help desk interface with departments, agents, email piping, and ticket history. Designed with modern UX and built using Laravel, Ticksify can be deployed as a self-hosted SaaS support solution.
Who Is It For?
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SaaS founders wanting an internal ticket system
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Freelancers or agencies supporting multiple clients
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Developers building support tools for web apps
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Startups looking for affordable help desk solutions
Key Features of Ticksify
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Full-featured ticket management system
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Email piping for automatic ticket creation via email
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Multi-agent and department-based routing
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Canned responses and internal notes
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Customer profile with full ticket history
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Light and dark themes for admin and client views
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Notifications via email
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Clean and modern Laravel Blade-based UI
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API-ready for integrations
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Built-in knowledgebase and FAQs
Pros and Cons
| Pros | Cons |
|---|---|
| Clean Laravel-based support system | No mobile app (only web responsive) |
| Supports email piping and canned responses | Requires server-side setup and cron configuration |
| Multi-agent, multi-department support | No live chat (ticket only) |
| Knowledgebase included | Doesn’t support multilingual out of the box |
| Affordable alternative to SaaS help desks | Lacks direct third-party integrations |
Installation and Setup Guide
Installation Steps
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Upload files to your hosting root
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Create a new MySQL database
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Access the install URL to run the setup wizard
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Configure
.envfile with database and email details -
Set up email piping and CRON jobs (optional)
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Access the admin panel and configure departments/agents
System Requirements
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PHP Version: 8.0 or higher
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MySQL 5.7+
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Apache or Nginx
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PHP Extensions: OpenSSL, Mbstring, Fileinfo, PDO, cURL
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Mail server access (for email piping)
📄 Documentation: Included with the download on CodeCanyon
Pricing and License Options
| License Type | Price (Approx.) | Usage Rights |
|---|---|---|
| Regular License | $49 | Use on one internal or client project |
| Extended License | $199 | Required for SaaS or paid support applications |
👉 Buy Ticksify on CodeCanyon: http://1.envato.market/k0GjjM
Final Verdict – Is It Worth Buying?
Ticksify is a smart, self-hosted support ticket system designed for developers and SaaS startups that need an affordable alternative to Zendesk or Freshdesk. With full Laravel backend, easy setup, and essential features, it’s ideal for internal or client-facing support teams.
Buy it if:
You want a ticket-based support system you can control and customize.
Don’t buy it if:
You need real-time live chat or multilingual capabilities out of the box.
👉 Get Ticksify on CodeCanyon Now
FAQs
1. Can Ticksify handle multiple agents and departments?
Yes, you can assign agents to departments and route tickets accordingly.
2. Is email piping included?
Yes, you can configure incoming email-to-ticket conversion with a CRON job.
3. Is it suitable for SaaS businesses?
Yes, especially with the Extended License for public-facing or paid use.
4. Can I customize the frontend UI?
Yes, the UI is Laravel Blade-based and can be easily customized.
5. Does it include a knowledge base or FAQ?
Yes, there is a built-in knowledge base for customers.
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