Contents
Summary
AskMe is a PHP-based support ticket system designed to simplify customer support operations for businesses, SaaS apps, and agencies. It includes ticket tracking, staff roles, notifications, and a clean admin panel. 👉 Buy AskMe on CodeCanyon
What Is AskMe Advanced Support Ticket System?
AskMe is an advanced PHP support ticket system that helps businesses handle customer inquiries, bug reports, and general support tickets through a structured, web-based interface. It features an intuitive user panel, staff management, and powerful admin tools.
Who It’s For:
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Developers building a self-hosted support platform
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SaaS founders needing customer ticketing in-app
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Freelancers & agencies offering technical support
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Small businesses looking to manage customer queries efficiently
Key Features of AskMe Advanced Support Ticket System
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User dashboard for submitting and tracking tickets
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Admin and staff roles with access controls
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Department & category management for better ticket routing
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Email notifications for ticket replies and status updates
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Attachment support for file uploads
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Responsive design – works on all devices
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Built with PHP and MySQL
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Multilingual support for international audiences
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Searchable tickets and filters by status or department
Pros and Cons
| Pros | Cons |
|---|---|
| Simple installation and user-friendly UI | Lacks built-in knowledge base or FAQ module |
| Admin/staff roles for better team management | Customization may require PHP knowledge |
| File attachment and ticket history tracking | No native live chat feature |
| Affordable one-time cost – no subscription fees | Design is basic; UI may need styling |
| Email alerts and filters improve support workflow | Requires regular updates manually |
Installation and Setup Guide
Installation Steps:
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Upload the AskMe script to your server
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Create a new MySQL database
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Visit the install URL to begin the web-based installer
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Fill in database and site settings
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Set up the first admin account and start using
Requirements:
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PHP 7.3 or higher
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MySQL or MariaDB database
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Apache/Nginx with
mod_rewriteenabled -
PHP extensions:
PDO,mbstring,openssl,fileinfo
📄 Documentation:
AskMe includes documentation in the download package from CodeCanyon.
Pricing and License Options
| License Type | Price (approx.) | Usage Rights |
|---|---|---|
| Regular License | $XX | Single use, internal support system for one client or project |
| Extended License | $XXX | Allows SaaS use or charging users for access/support |
👉 Buy AskMe on CodeCanyon: http://1.envato.market/5gGLPb
Final Verdict – Is It Worth Buying?
AskMe is a smart, cost-effective support ticket solution for developers and SaaS teams who want a self-hosted alternative to services like Zendesk. It’s not overloaded with features but covers the essentials—tickets, staff roles, email alerts, and categories.
Who should buy:
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SaaS founders wanting basic support ticket functionality
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Freelancers supporting multiple clients
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Developers embedding support into custom dashboards
Who shouldn’t buy:
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Teams needing integrated live chat or knowledge base
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Enterprises needing full ITIL/enterprise-grade systems
👉 Ready to manage support tickets without monthly fees? Buy AskMe on CodeCanyon
FAQs
1. Does AskMe support multiple staff users?
Yes, you can assign tickets to different staff with role-based permissions.
2. Can users attach files to tickets?
Yes, file attachments are supported when submitting or responding to tickets.
3. Does it support email notifications?
Yes, AskMe sends emails for ticket updates and replies.
4. Is it suitable for SaaS platforms?
Yes, but you’ll need the Extended License if you monetize or resell access.
5. Can I customize the design?
Yes, it uses standard PHP/HTML/CSS so you can modify layouts and styling as needed.
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